Ellie Liu

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To help you get the most out of your purchase and keep your items looking their best, we’ve put together some essential care tips for our products. Proper care ensures longevity, maintains quality,...

Shipping costs depend on several factors including: Order Size and Weight: Larger and heavier packages usually cost more to ship. Shipping Destination: Shipping fees vary based on the delivery loc...

No, customs fees, import taxes, and duties are not included in the shipping cost. These fees are separate charges that may be applied by your country’s customs authority when your package arrives. ...

Sizing and Fit Assistance Finding the right size is key to enjoying your new clothes and shoes. To help you choose the perfect fit, here’s a comprehensive sizing guide covering all types of clothin...

How to check if the product I want is still available?  When shopping online, it’s important to know whether the product you want is currently available. Our website makes it easy to check product ...

Creating an account with us makes shopping faster, easier, and more personalized. Here’s a simple guide to help you create a new account or access your existing one.   How to Create an Account 1. V...

We understand how disappointing it can be when your favorite item is out of stock. To ensure you don't miss out when it's available again, we've made it easy for you to receive notifications.​ Can ...

We’re excited to help you save on your purchase! Here’s a simple guide on how to use a promo code or gift card when shopping with us. Using a Promo Code 1. Find a Promo Code: Promo codes are often ...

We’re sorry to hear that your order didn’t arrive as expected. If you received a wrong or damaged item, we’re here to help you resolve the issue quickly and smoothly.   What to Do If You Received a...