I received a wrong or damaged item — what now?

We’re sorry to hear that your order didn’t arrive as expected. If you received a wrong or damaged item, we’re here to help you resolve the issue quickly and smoothly.

What to Do If You Received a Wrong or Damaged Item

1. Check Your Package Immediately

As soon as you receive your order, please inspect all items carefully. If you notice any damage or that the wrong item was sent, contact us as soon as possible.

2. Document the Issue

Take clear photos of the damaged item or the incorrect product you received, including packaging and any labels. This helps with verification and processing.

3. Keep the Packaging

Please keep the original packaging and all contents until the issue is resolved. We may request that you return the wrong or damaged item.

How the Issue Is Resolved

• Replacement: The correct or undamaged item will be sent to you as soon as possible, usually at no extra cost.
• Refund: If a replacement is not available or preferred, a refund can be issued once the item is returned or after verification.
• Return Instructions: If a return is necessary, a prepaid return shipping label and instructions will be provided for sending the item back.

Important Tips

• Reporting the issue quickly helps ensure a faster resolution.
• Keep your order confirmation and shipping emails handy for reference.
• Follow the return instructions carefully to avoid delays.